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Refund Policy

This Refund Policy ("Policy") outlines the conditions under which refunds for products and services offered by Urvara Academy ("we," "us," or "our") will be provided. By accessing or using our platform (website or mobile application), you agree to this Refund Policy, along with our Terms of Use and Privacy Policy.
 

General Refund Policy

We strive to ensure that you are fully satisfied with the products and services you purchase through Urvara Academy. However, if for any reason you are not satisfied, you may request a refund subject to the following terms and conditions.
 

Refund Eligibility

Refunds may be granted in the following situations:

  • Duplicate payment: If you have been charged more than once for the same product or service due to a technical issue.

  • Non-delivery of content: If a product or service purchased has not been delivered or is inaccessible within the specified time frame.

  • Technical issues: If the content provided is defective, unreadable, or inaccessible due to a technical problem that cannot be resolved.

  • Cancellation by Urvara Academy: If we cancel the course, webinar, or event for any reason, you are entitled to a full refund.
     

Refund Process for Online Courses

For any online course purchased via Urvara Academy, you can request a refund within 7 days of purchase, provided:

  • You have not completed more than 20% of the course material.

  • You have not downloaded any study material (videos, PDFs, etc.).

  • The course has not been accessed in violation of our Terms of Use (i.e., unauthorized sharing, reproduction, or redistribution).

To request a refund for an online course, please contact us at support@urvaraacademy.com with the following details:

  • Your full name

  • Course name

  • Date of purchase

  • Transaction ID

  • Reason for the refund request

Upon receiving your request, we will evaluate your eligibility for a refund. If the request is approved, the refund will be processed within 14 business days through the original payment method.
 

Refunds for Paid Exams and Assessments

For paid exams and assessments, no refund will be provided if:

  • You have already started the exam or assessment.

  • You have passed the deadline to attempt the exam.

In cases where an exam or assessment is canceled or postponed by Urvara Academy, you will be entitled to a full refund or the opportunity to reschedule the exam at no additional cost.
 

Refunds for Subscription-Based Services

Refunds for subscription-based services, such as access to our library of exam materials or premium study resources, will be provided under the following conditions:

  • Within the first 14 days of subscription: You are eligible for a refund if you have not extensively used the services (i.e., not downloaded materials, viewed lessons, or completed tests).

  • After the first 14 days of subscription: No refunds will be issued after this period unless there is a valid technical issue or content defect.
     

Non-Refundable Items

The following items or services are non-refundable:

  • Any courses, services, or digital products that have been fully consumed or completed.

  • Customized services or one-on-one tutoring sessions that have been rendered.

  • Any service provided for free or as part of a promotional offer.

  • Any content that has been downloaded or accessed after purchase.
     

Refund Request Procedure

To initiate a refund request, please follow these steps:

  1. Email us at support@urvaraacademy.com with the subject "Refund Request."

  2. Include your full name, purchase details (date, course or service purchased), transaction ID, and a brief description of why you are requesting the refund.

  3. Allow us up to 7 business days to review and process your refund request.

If your refund request is approved, you will receive a confirmation email, and the refund will be processed through the original payment method. Please note that depending on your bank or payment provider, it may take 7-14 business days for the refund to reflect in your account.

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Contact Us

If you have any questions about this Refund Policy or your eligibility for a refund, feel free to contact our support team:

This Refund Policy is effective as of 01-10-2024 and is subject to change at our sole discretion. Please check our platform for the latest updates to this policy.

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